These are best viewed Fullscreen by pressing the VR control button in the bottom right of the picture and then use your mouse to look around and the wheel to zoom in and out. The arrow keys may also be used. Press Escape key to exit full screen.
On a tablet or phone additional controls are available to give a Virtual Reality view if you have goggles you can put your device into.
In these booking conditions, ‘you’ and ‘your’ means all those named on your booking, including anyone added at a later date. ‘We’, ‘us’ and ‘our’ means NVLC Ltd trading as Bridge House Norfolk including all staff and representatives.
Please read all the other information referring to your booking, including all information and any specific conditions or restrictions set out below or in the website description.
When an agreement between us is made – When making a booking with Bridge House Norfolk, we will e-mail you an acknowledgement of the booking, including details of the total cost and payment requirements. The booking is secured and an agreement entered into; and it is deemed that you accept these Booking Terms and Conditions, only once a deposit of 25% of the total cost is received (or the full balance, if the booking is made within 6 weeks of your arrival). We will send you a booking confirmation email showing that your deposit has been received. If a deposit is not received within 7 days of the acknowledgement e-mail the booking will be forfeited.
Bookings cannot be accepted from persons under 18 years of age.
Payment – When you book, you must pay the deposit amount due by bank transfer or cheque. We must receive the rest of the money owed no less than 6 weeks before your stay begins. An e-mail reminder will be sent for the balance.
If you book less than 6 weeks before your stay begins, we must receive full payment of the total cost when you make the booking. All payments are to be made in £ Sterling.
If you do not make any payment due in relation to your booking by the appropriate date, we are entitled to assume that you want to cancel your booking. In this case, your booking may be treated as cancelled immediately.
Arrival and Departure – You can arrive any time after 2.00pm on the first day of your booking and must leave by 11.00am on the last day. Arrival details, including access arrangements, will be e-mailed to you approximately 2 weeks before the start of your booking. If you fail to arrive on the first day of your booking without letting us know, we will treat your booking as having been cancelled by you. In this situation, there will be no refund of any money you have paid.
Bridge House Norfolk agrees to:
Cottages
- supply the property in a clean and warm condition with all appliances/devices/furniture in proper working order;
- deal with any problems as they occur and to make best efforts to remedy any problems that occur during the rental period when we are advised of them.
CL Site
- follow the rulings and agreements of the Caravan and Motorhome Club;
- keep the site in a good condition
You and all members of your party agree:
- to notify us immediately if you or any member of your party display any symptoms of Coronavirus (as per the Govt guidelines) during your stay. You must also follow the Department of Health official guidelines, which currently require guests to take a Covid-19 test, return home and advise us if the test result is positive. If, in the unlikely event that you or any member of your party are too ill to travel and have to self-isolate in the property, you will be liable for any additional cost to cover future cancellations should this become necessary, as we are unable to obtain insurance to cover this eventuality;
- to follow the Government guidelines requiring:
- NVLC Ltd, Bridge House Norfolk and its representatives shall not be liable to you or any member of your party for loss or damage to personal property. You must take all necessary steps to protect and safeguard your personal property;
- Smoking is strictly forbidden inside:
- Setting off of fireworks is strictly forbidden:
- Basins/showers must not be allowed to overflow. If damage has occurred due to it happening, for whatever reason, guests may be charged the full cost of repairs:
- Do not flush wet wipes, sanitary products, nappies etc. down the toilets. Any damage caused by doing so will be chargeable:
- to behave in a way at all times which does not break any law;
- not to behave in an anti-social manner, or otherwise act in a way which may disrupt or affect the enjoyment of others;
Specific to cottages - You and all members of your party agree:
- to keep the property clean and tidy;
- to leave the property in a similar condition as you found it when you arrived, including all equipment, fixtures and fittings. If additional cleaning is required we will ask you to pay for this;
- not to use the property for any illegal or commercial purpose;
- not to sublet the property or otherwise allow anyone to stay in it who we have not previously accepted as a member of your party.
- not to arrange for visitors to the property without our consent;
- to notify us immediately, if you discover that anything is missing or damaged on arrival or if anything is damaged during your stay;
- to be responsible for and agree to reimburse to us all costs incurred by us as a result of any breakage or damage in or to the property, which is caused by you or any members of your party or any other persons invited into the property by you. If significant damage repair costs are incurred, a County Court Claim may be used to recoup these;
- to allow us to enter the property (without letting you know first if this is not practical or possible) if special circumstances or emergencies happen (E.G. if urgent repairs need to be carried out) or if you break any of these booking conditions, or any other terms and conditions that apply to your booking and/or the property;
We can refuse to hand over the property if the unreasonable behaviour of anyone in your party is likely to upset other guests, our staff or neighbours, or if we believe you or any member of your party will cause damage or loss to any part of the property. If this happens, the contract between you and us will end and you will not receive any refund and we will have no further responsibility to you.
We can end a stay after the keys have been handed over, if the unreasonable behaviour of anyone in your party, including anyone invited into the property by you, is likely to spoil the enjoyment, comfort or well-being of other guests, residents, neighbours, or our staff or where you or any member of your party, or anyone invited into the property by you, has broken or is likely to break any of these booking conditions, the terms and conditions or any other conditions applying to the property. If this happens, you will have to leave the property immediately and no refund will be given. You may also be responsible for any costs we incur as a result of your behaviour.
Complaints – In the event of a complaint or problem, it is essential that you contact us immediately if any problem arises and in all instances before the end of your stay, so that it can be dealt with as soon as possible. It is often very difficult and sometimes impossible to sort out problems properly unless we are told promptly. If you discuss the problem during your stay at the property, it can usually be sorted out straight away. No refunds or compensation can be made if problems or complaints are only notified after the end of your stay.
Cancellation by you – If you cancel your booking, you should immediately confirm your cancellation by email to lindaandchris@bridgehouse-norfolk.co.uk. The day you email your cancellation is accepted as the date of cancellation, provided we acknowledge receipt of your cancellation. If you do not receive an email acknowledgement, you must assume we have not received your notice. If you cancel, we will make a cancellation charge, as shown below.
Cancellation charges:
If you cancel:
More than 42 days (6 weeks) prior to your arrival date = a refund on monies paid, minus your full deposit.
42 days or less prior to your arrival date = no refund on any monies paid.
We are unable to offer refunds or changes of dates if you find you are unable to take the holiday you have booked, therefore HOLIDAY INSURANCE IS RECOMMENDED to cover such eventualities.
Cancellation by Bridge House Norfolk – In the unlikely event that it becomes necessary for us to cancel your booking we will offer a full refund or change of dates if this is preferable.
Cancellation due to Covid-19 Government imposed lockdown – if your holiday is cancelled specifically due to the reintroduction of further lockdown measures, either at a local or national level, we will refund fully any monies paid or move your holiday to a future date if you prefer, providing documentary evidence is provided to support any claim. Should lockdown measures occur during your stay, you must return home immediately and a pro-rate refund will be made.
Your information – To process your booking we will need to collect and process personal information. We may wish to send you information about Bridge House Norfolk, including special offers for future holidays. We will do this by email. If you would rather that we did not do this, please tell us when you book. Our privacy statement can be found on our website.
At Bridge House Norfolk, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Bridge House Norfolk and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
This Privacy Policy applies to visitors to our website and premises with regards to the information that they shared. This policy is not applicable to any information collected via any other channels.
By using our website, or making a booking, you hereby consent to our Privacy Policy and agree to its terms.
When you request a booking, we will ask for your contact information, including items such as name, address, email address, and telephone number.
This personal information will not be disclosed or shared with any other 3rd Party.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
We use the information we collect in various ways, including to:
- Communicate with you to provide you with updates and other information relating Bridge House
- Send you emails
- Find and prevent fraud
Bridge House Norfolk follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analysing trends, administering the site, tracking users' movement on the website, and gathering demographic information.
Like any other website, Bridge House Norfolk uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimise the users' experience by customising our web page content based on visitors' browser type and/or other information.
For more general information on cookies, please read "What Are Cookies" from Cookie Consent.
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
Bridge House Norfolk does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.